Support staff education plan - Revision history

Reneschneider: /* List of working materials */

2025-03-19T18:56:18Z

List of working materials

← Older revision		Revision as of 18:56, 19 March 2025
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	* Standard office laptop (as of 2025: 16 GB RAM - 6-8 Core CPU - SSD 500 GB)		* Standard office laptop (as of 2025: 16 GB RAM - 6-8 Core CPU - SSD 500 GB)
	*3CX compatible device		*3CX compatible phone device
	* Headset		* Headset

Reneschneider: /* List of working materials */

2025-03-19T10:11:20Z

List of working materials

← Older revision		Revision as of 10:11, 19 March 2025
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	* Standard office laptop (as of 2025: 16 GB RAM - 6-8 Core CPU - SSD 500 GB)		* Standard office laptop (as of 2025: 16 GB RAM - 6-8 Core CPU - SSD 500 GB)
			*3CX compatible device
	* Headset		* Headset

Reneschneider: /* Education plan overview */

2025-03-19T10:10:35Z

Education plan overview

← Older revision		Revision as of 10:10, 19 March 2025
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	* The 3CX must ring when the employee receives a call via the support number.		* The 3CX must ring when the employee receives a call via the support number.
	* The employee must be able to view tickets for all ZUGSEIL customers in the helpdesk.		* The employee must be able to view tickets for all ZUGSEIL customers in the helpdesk.
			*The employee must have full access to the support directory in the cloud. Know where the manuals are located and how the customer sites are structured.
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Reneschneider at 10:03, 19 March 2025

2025-03-19T10:03:37Z

← Older revision		Revision as of 10:03, 19 March 2025
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	* [https://www.office.com/ www.office.com] (ZUGSEIL Office 365 Account: Here the complete Office package can be downloaded: Teams, Word, Excel, Outlook, etc.)		* [https://www.office.com/ www.office.com] (ZUGSEIL Office 365 Account: Here the complete Office package can be downloaded: Teams, Word, Excel, Outlook, etc.)
	*[https://helpdesk.b-op.com/ helpdesk.b-op.com] (Ticket system for customer support requests)		*[https://helpdesk.b-op.com/ helpdesk.b-op.com] (Ticket system for customer support requests)
			*[https://seilergroup.on3cx.de/ seilergroup.on3cx.de] (Telephone client software for internal and external telephone calls. Incoming support calls can be accepted via this.)
	* [https://jira.b-op.org/ jira.b-op.org] (Tool for creating tasks for development, IT department)		* [https://jira.b-op.org/ jira.b-op.org] (Tool for creating tasks for development, IT department)
	* [https://wiki.zugseil.com/ wiki.zugseil.com] (ZUGSEIL Wiki)		* [https://wiki.zugseil.com/ wiki.zugseil.com] (ZUGSEIL Wiki)
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	* [https://securecloud.b-op.com/ securecloud.b-op.com] (Tool for sharing files. All customer support data can be found in this cloud. Will be moved to cloud.b-op.com in the near future.)		* [https://securecloud.b-op.com/ securecloud.b-op.com] (Tool for sharing files. All customer support data can be found in this cloud. Will be moved to cloud.b-op.com in the near future.)
	* [https://cloud.b-op.com/ cloud.b-op.com] (Tool for sharing files in the company.)		* [https://cloud.b-op.com/ cloud.b-op.com] (Tool for sharing files in the company.)
			*[https://demo-shop.b-op.com/ demo-shop.b-op.com] (Demo environment to get to know the ZUGSEIL applications. This environment is also used for customer presentations.)
	*		*

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	!Week		!Week
	!		!Plan
	!		!Goals
	!		!
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			\|1
			\|In the first week there is an introduction to the tools Teams, Outlook, Helpdesk, 3CX, Jira, Cloud.
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	\|		* The employee must be able to log in to all applications
	\|		* The employee must be able to create a BTF task in Jira
			* The 3CX must ring when the employee receives a call via the support number.
			* The employee must be able to view tickets for all ZUGSEIL customers in the helpdesk.
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	\|		\|2
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	\|		\|3
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	\|}		\|}

Reneschneider: /* List of working materials */

2025-03-19T09:24:50Z

List of working materials

← Older revision		Revision as of 09:24, 19 March 2025
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	* [https://passmanager.b-op.com/ passmanager.b-op.com] (Password tool, where all company given passwords must be stored. All passwords must consist of at least 16 digits and contain upper and lower case letters, numbers and special characters.. Do not use same passwords for different applications, customer system access etc.)		* [https://passmanager.b-op.com/ passmanager.b-op.com] (Password tool, where all company given passwords must be stored. All passwords must consist of at least 16 digits and contain upper and lower case letters, numbers and special characters.. Do not use same passwords for different applications, customer system access etc.)
	* [https://www.office.com/ www.office.com] (ZUGSEIL Office 365 Account: Here the complete Office package can be downloaded: Teams, Word, Excel, Outlook, etc.)		* [https://www.office.com/ www.office.com] (ZUGSEIL Office 365 Account: Here the complete Office package can be downloaded: Teams, Word, Excel, Outlook, etc.)
			*[https://helpdesk.b-op.com/ helpdesk.b-op.com] (Ticket system for customer support requests)
	* [https://jira.b-op.org/ jira.b-op.org] (Tool for creating tasks for development, IT department)		* [https://jira.b-op.org/ jira.b-op.org] (Tool for creating tasks for development, IT department)
	* [https://wiki.zugseil.com/ wiki.zugseil.com] (ZUGSEIL Wiki)		* [https://wiki.zugseil.com/ wiki.zugseil.com] (ZUGSEIL Wiki)

Reneschneider: /* List of working materials */

2025-03-19T09:23:18Z

List of working materials

← Older revision		Revision as of 09:23, 19 March 2025
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	Tools (accounts for):		Tools (accounts for):

	* [https://passmanager.b-op.com/ passmanager.b-op.com]		* [https://passmanager.b-op.com/ passmanager.b-op.com] (Password tool, where all company given passwords must be stored. All passwords must consist of at least 16 digits and contain upper and lower case letters, numbers and special characters.. Do not use same passwords for different applications, customer system access etc.)
	* [https://www.office.com/ www.office.com]		* [https://www.office.com/ www.office.com] (ZUGSEIL Office 365 Account: Here the complete Office package can be downloaded: Teams, Word, Excel, Outlook, etc.)
	* [https://jira.b-op.org/ jira.b-op.org] (Tool for creating development ~~tasks~~)		* [https://jira.b-op.org/ jira.b-op.org] (Tool for creating tasks for development, IT department)
	* [https://wiki.zugseil.com/ wiki.zugseil.com] (ZUGSEIL Wiki)		* [https://wiki.zugseil.com/ wiki.zugseil.com] (ZUGSEIL Wiki)
	* [https://aw.b-op.org/ aw.b-op.org] (~~Admin~~ Wiki)		* [https://aw.b-op.org/ aw.b-op.org] (B-Op admin Wiki)
	* [https://securecloud.b-op.com/ securecloud.b-op.com]		* [https://securecloud.b-op.com/ securecloud.b-op.com] (Tool for sharing files. All customer support data can be found in this cloud. Will be moved to cloud.b-op.com in the near future.)
	* [https://cloud.b-op.com/ cloud.b-op.com]		* [https://cloud.b-op.com/ cloud.b-op.com] (Tool for sharing files in the company.)
	*		*

Reneschneider: Created page with "This page shows the training plan that a newly hired support employee must go through. == List of working materials == Hardware: * Standard office laptop (as of 2025: 16 GB RAM - 6-8 Core CPU - SSD 500 GB) * Headset Tools (accounts for): * [https://passmanager.b-op.com/ passmanager.b-op.com] * [https://www.office.com/ www.office.com] * [https://jira.b-op.org/ jira.b-op.org] (Tool for creating development tasks) * [https://wiki.zugseil.com/ wiki.zugseil.com] (ZUGSEIL..."

2025-03-19T09:04:11Z

Created page with "This page shows the training plan that a newly hired support employee must go through. == List of working materials == Hardware: * Standard office laptop (as of 2025: 16 GB RAM - 6-8 Core CPU - SSD 500 GB) * Headset Tools (accounts for): * [https://passmanager.b-op.com/ passmanager.b-op.com] * [https://www.office.com/ www.office.com] * [https://jira.b-op.org/ jira.b-op.org] (Tool for creating development tasks) * [https://wiki.zugseil.com/ wiki.zugseil.com] (ZUGSEIL..."

New page

This page shows the training plan that a newly hired support employee must go through.

== List of working materials ==
Hardware:

* Standard office laptop (as of 2025: 16 GB RAM - 6-8 Core CPU - SSD 500 GB)
* Headset

Tools (accounts for):

* [https://passmanager.b-op.com/ passmanager.b-op.com]
* [https://www.office.com/ www.office.com]
* [https://jira.b-op.org/ jira.b-op.org] (Tool for creating development tasks)
* [https://wiki.zugseil.com/ wiki.zugseil.com] (ZUGSEIL Wiki)
* [https://aw.b-op.org/ aw.b-op.org] (Admin Wiki)
* [https://securecloud.b-op.com/ securecloud.b-op.com]
* [https://cloud.b-op.com/ cloud.b-op.com]
*

== Education plan overview ==
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